pct55's Privacy Policy

pct55 is a safe and reliable online gaming platform for Bangladeshi players. We give the highest priority to the privacy of our users. This privacy policy document explains what types of information we collect, how it is used, and what steps we take to protect your data. By using the pct55 website, you are giving your consent to the terms of this policy.

This policy applies to all pct55 services, including online gaming, betting, payment processing, and customer support. For any questions, please contact our support team.

1 What Information We Collect

pct55 collects the following categories of information to operate its services smoothly:

Personal Identification Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)

Financial & Payment Information

• bKash, Nagad, or Rocket account details (for transaction processing only)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Activity & Usage Information

• Gaming history and betting records
• Login times and session information
• Device type, operating system, and browser information
• IP address and general geographic location
• Cookies and site usage patterns

Communication Information

• Records of live chat conversations
• Email correspondence history
• Details of complaints and requests

2 Methods of Data Collection

pct55 collects user information in the following ways:

• Directly provided: Information you voluntarily provide during account registration, filling in payment forms, or contacting customer support.
• Automatically collected: Information collected automatically through cookies, log files, and tracking technologies when you visit the website.
• Third parties: Information received through payment processing partners and identity verification agencies.

All information is collected on the basis of the user's explicit consent. You may make requests regarding your data at any time.

3 Purpose of Data Use

Collected information is used only for the following purposes:

Service operation and improvement

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Personalizing and improving the gaming experience
• Diagnosing and resolving technical issues on the platform

Security and compliance

• Fraud prevention and anti-money laundering
• Identity verification and age confirmation (for ages 21+)
• Enforcing responsible gaming policies
• Ensuring legal and regulatory compliance

Communication and support

• Sending important account-related notifications
• Providing customer support services
• Information about promotional offers (only for those who have given consent)

Your information is never sold to third parties or rented out for marketing purposes.

4 Cookie Policy & Tracking Technologies

The pct55 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that improve the functionality of the site.

Types of cookies we use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences, language, and settings.
• Analytics cookies: To analyze website traffic and usage patterns in order to improve our services.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

5 Data Storage & Security

pct55 applies industry-standard security measures to ensure the highest level of protection for your information:

Technical security measures

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Database encryption: Collected information is stored in encrypted form.
• Firewall protection: Advanced firewall systems to prevent unauthorized access.
• Regular security audits: Routine security reviews to identify system vulnerabilities.

Organizational measures

• Strict access controls — only authorized staff can access personal information.
• Regular data protection training for staff.
• A rapid response plan in the event of a data breach.

Data retention period

Information is retained for the period required by legal obligations and business purposes. Some information may be kept for a defined period after account closure to meet regulatory compliance requirements.

6 Sharing Information with Third Parties

pct55 does not sell your personal information to any third party. However, limited information may be shared in the following circumstances to operate services:

Authorized third parties

• Payment processors: Only the information required to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Identity verifiers: Authorized service providers for the account verification process.
• Technology partners: Cloud hosting and cybersecurity service providers.

Legal obligations

Information may be disclosed in response to a court order, legal process, or a valid request from a government authority. In such cases, we provide only the legally required information and make efforts to notify you where possible.

All third-party partners are contractually bound to comply with our privacy standards.

7 Your Rights

As a pct55 user, you have the following rights over your own data:

Right to access information

You may request a copy of the personal information stored in your account at any time. We will respond to this request within 30 business days.

Right to correct information

If any of your information is incorrect or outdated, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

Right to delete information

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for legal and regulatory reasons.

Right to object to processing

You may withdraw consent to receive marketing communications and object to profiling or automated decision-making.

Right to data portability

You have the right to receive your data in a structured, commonly used format.

To exercise these rights, please contact our support team. We will respond promptly after verifying your identity.

8 Protection of Children & Minors

pct55 is a platform operated exclusively for adults. The minimum age to use our services is 21.

We do not intentionally collect information from anyone under the age of 21. Age verification during account registration is mandatory. If we become aware that a minor has provided information, that information will be deleted immediately and the account will be closed.

If a parent or guardian believes their child is using our services, please contact us immediately.

9 International Data Transfers

pct55's servers and data processing facilities may be located in various countries. Even if your information is transferred to another country, we ensure that:

• Transfers occur only to countries with adequate data protection laws.
• All partners comply with international data protection standards.
• Our standards for protecting transferred data remain unchanged.
• Maximum encryption is used during data transfer.

10 About Policy Changes

pct55 may update this privacy policy from time to time as needed. For significant changes, we will:

• Display a prominent notice on the website.
• Send a notification to your registered email address.
• Clearly state the date and details of the changes.

If you continue using the services after a change, you will be considered to have consented to the new policy. If you do not agree with the changes, you may stop using the services and request that your account be closed.

11 Contact & Complaint Resolution

For any questions, concerns, or data-related requests regarding the privacy policy, please contact us. Customer support at pct55 is available 24/7.

We will work to resolve your complaint as quickly as possible. If a resolution cannot be reached directly with us, you may approach the relevant authority under applicable law.